1. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
2. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
3. ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
4. HOW LONG ARE SHIPPING TIMES DUE TO COVID-19 & HOW CAN I TRACK MY PACKAGE?
Shipping for US orders will take 7-20 days-Due to high volume of orders and COVID-19 Until further notice. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
5. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
6. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately at firstname.lastname@example.org
7.WHERE IS MY ORDER?
This is a question we frequently get asked so we put together a shipping guide here and you can track your order on the main page. Please note customers are responsible for any customs and tax charges for their order.